Last Updated: July 3, 2026
Welcome to our website. By accessing this website and booking our services, you agree to be bound by these Terms and Conditions. Please read them carefully before completing a booking.
- Services and Booking Eligibility
• Accuracy of Information: When booking a service, you agree to provide an accurate full name, contact phone number, email address, and physical service address.
• Authority to Book: By entering a service address, you warrant and represent that you own the property, or that you have obtained explicit legal authority from the owner or tenant to authorize service personnel onto the premises. - Payments, Billing, and Stripe
• Payment Processing: All financial transactions are processed securely through our third-party payment gateway, Stripe. We do not directly store your credit card information.
• Authorization: By providing a payment method, you authorize us (via Stripe) to charge the total disclosed amount for your requested service, including any applicable taxes or fees.
• Chargebacks and Disputes: You agree to contact us directly to resolve any billing errors or refund requests before initiating a chargeback or dispute with your credit card provider via Stripe. - Cancellation, Rescheduling, and No-Show Policy
• Cancellation Window: You may cancel or reschedule your service appointment up to 24 hours before your scheduled time slot without penalty.
• Late Cancellations & No-Shows: If you cancel outside the allowed window, or if our service personnel arrive at the designated physical address during the scheduled time and are denied entry or cannot access the site, we reserve the right to charge a late-cancellation fee of $50 to your card on file via Stripe to cover dispatch and operational losses. - Property Access and Safety
• Safe Environment: You agree to provide our service technicians with safe, unobstructed access to the designated areas of the property. This includes securing pets, clearing physical hazards, and ensuring an adult (18+) is present if indoor access is required.
• Right to Refuse Service: We reserve the right to refuse or terminate service immediately if our technicians encounter unsafe, hostile, or hazardous conditions on your property. - Limitation of Liability
To the maximum extent permitted by California law, our total financial liability to you for any claims, property damage, losses, or unexpected issues arising directly out of the performance of our services is strictly limited to the total amount you actually paid to us via Stripe for that specific service appointment. We are not liable for indirect, incidental, or consequential damages. - Governing Law and Disputes
These Terms and Conditions are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Any legal action or dispute arising out of your booking must be filed exclusively in the state or federal courts located in California. - Modifications to Terms
We reserve the right to modify these Terms and Conditions at any time. Any changes will become effective immediately upon being posted to this page. Your continued use of our website or booking services after an update constitutes your acceptance of the revised terms.